Frequently Asked Questions

Main questions

For the new account you should enter your full mobile number for international calls, including the prefix "+" and the country code, e.g. +1xxxxxxxxxx for the US, where "1" is the US code and "xxxxxxxxxx" is the caller number. Also, enter your valid email for potential password recovery. After that you should move step by step registration wizard.

You should top up your account. Please press the button ($1, $3, $5 or $10) on the Balance tab to add respective amount to your account. The payment will be applied in Apple iTunes Store In-App Purchases.

You should dial the called party number on the Dialpad tab and press the Call button. Be sure to dial the full number for international calls, including the prefix "+" and the country code, e.g. +1xxxxxxxxxx for the US, where "1" is the US code and "xxxxxxxxxx" is the caller number.
Making phone calls in Callbacker is very easy:
  • 1. Dial the number of your contact in Callbacker or select him/her from your Address book.
  • 2. Callbacker dials the number you intended to call.
  • 3. That's it, you're connected now. You can start saving on mobile phone calls and enjoy the crystal clear voice quality.
Making callback phone calls in Callbacker is very easy:
  • 1. Select callback call method on Callbacker's settings.
  • 2. Dial the number of your contact in Callbacker or select him/her from your Address book.
  • 3. Callbacker instantly dials your phone number and you receive an incoming call. Answer it.
  • 4. After the connection has been established, Callbacker dials the number you intended to call.
  • 5. That's it, you're connected now. You can start saving on mobile phone calls and enjoy the crystal clear voice quality.
You may have entered an incorrect phone number during the registration. Please verify it on the tab Settings - Your phone numbers. You should enter your full mobile number for international calls, including the prefix "+" and the country code, e.g. +1xxxxxxxxxx for the US, where "1" is the US code and "xxxxxxxxxx" is the caller number.
There may be several reasons for this. Typically, the reason is dialling an incorrect called party number. You should enter called party number for international calls, including the prefix "+" and the country code, e.g. +1xxxxxxxxxx for the US, where "1" is the US code and "xxxxxxxxxx" is the caller number. Also, the called party could be unavailable or engaged at the moment, or the route is overloaded. Please try again later.
Regrettably, we will not be able to offer a refund via In-App Purchase. Please bear that in mind as you top up your account.
If you have not made at least one chargeable call within one year, at the expiration of this period is automatically activated charging days fees for keeping your account, which is $1 per day. The subscription fee charged ceases when your balance is zero or when you make at least one chargeable call.
When you first register, we can put on the balance of the starting amount of money to carry out test calls. However, if you have not made a single recharge in 5 days after the registration, the money deducted from the balance.

Other Questions

You will need to use either a Wi-Fi or 3G network Internet connection to place a callback call only the beginning of the call. Callbacker doesn't require high-quality Internet connection or a steady link with a 3G or Wi-Fi network. You will be able to make your good quality phone calls even using very poor Internet connection. All your calls are made via the network of your mobile service provider.