Privacy Policy

DemandVoIP Inc. ("Demandvoip" or "Callbacker" or "we" or "us" or "our" or other similar pronouns) takes your privacy matters very seriously. Please read the following to learn more about our Privacy Policy ("Policy"). This Policy details how we receive, collect and use information in connection with our website located at callbacker.com (the "Site"), the Callbacker VoIP software ("Callbacker App"), and other products and services provided on the callbacker.com website (all of the foregoing, collectively, the "Service").

By visiting this Site or using the Service, you are accepting the policies and practices described in this Policy, as such Policy may be amended from time to time. Each time you visit the Site or use the Service, you agree and expressly consent to our collection, use and disclosure of the information that you provide as described in this Policy.

To be clear about the terminology we are using, when we use the phrase "Personal Information" in this Policy, we mean information about you that is personally identifiable, like your name, address, e-mail address, billing information, or phone number, as well as other non-public information that is associated with this personal information. When we use the phrase "Anonymous Information" in this Policy, we mean information that is not personally identifiable, or linked to your Personal Information such as aggregated information, general demographic information and IP addresses. Anonymous Information does not necessarily enable identification of individual persons.

IF YOU ARE A USER ACCESSING THE SITE OR SERVICE FROM THE EUROPEAN UNION, ASIA, OR ANY OTHER REGION WITH LAWS OR REGULATIONS GOVERNING PERSONAL DATA COLLECTION, USE, AND DISCLOSURE THAT DIFFER FROM UNITED STATES LAWS, PLEASE BE ADVISED THAT THROUGH YOUR CONTINUED USE OF THE SITE AND SERVICE, WHICH ARE GOVERNED BY UNITED STATES LAW, THIS PRIVACY POLICY, AND OUR END USER LICENSE AGREEMENT, YOU MAY BE TRANSMITTING YOUR PERSONAL INFORMATION TO COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE PROCESSING OF PERSONAL INFORMATION IN YOUR COUNTRY AND YOU HEREBY CONSENT TO SUCH TRANSMISSION OF PERSONAL INFORMATION.


1. Collection and Use of Information

Callbacker App

When you install the Callbacker App and register on the Site, you will be asked to provide us with your phone number, e-mail and to allow us access to your mobile device's address book. A copy of the phone numbers and names in your address book (but not emails, notes or any other Personal Information in your address book) will be stored on our servers and will only be used to:

(a) notify you when your contacts become active on Callbacker,

(b) indicate which of your contacts is already a Callbacker user,

(c) correctly display the name of each contact as it appears in your address book when a call is received.

In addition, we utilize a function that uses this data to synchronize your address book across your multiple devices.

The copy of your address book (names and phones) is stored on a live database. This database does not have a "historical backup". If you delete the address book from our servers (more about this below), it will be deleted instantly and permanently.

Your phone number, which will be verified via a text message that will be sent to you, will be used for identification purposes as your Callbacker user ID.

Callbacker also maintains a Call Detail Record (CDR - see http://en.wikipedia.org/wiki/Call_detail_record) for each call conducted on the system. These are industry standard records used by all phone companies. We maintain this information in order to better understand network behavior and trends (numbers of calls made by users, typical destinations, call lengths, network type, etc.), detect potential outages and technical issues (this helps us notice things like a drop in call volume in a certain geography, a shift in call length, a change in typical networks, etc.) and for public safety reasons. All log analysis is done in an anonymous, aggregate, non-personally identifiable manner. We may look into a specific Call Detail Record in response to a customer support request. We maintain CDRs for a period of no more than 30 months.

Audio calls by users are transmitted either directly from user to user or, if direct transmission is not possible (due to, for example, firewalls), Callbacker servers are used to transmit the call. In the latter scenario, the information transmitted is stored briefly in volatile memory (RAM) solely to enable the transmission of the call to the other user. WE DO NOT RECORD ANY PART OF YOUR CALL.

Callbacker may interact with your phone's SMS inbox, placing incoming messages in your inbox or reading the contents of the activation SMS sent to you by Callbacker. WE WILL NOT ACCESS THE CONTENTS OF ANY OTHER SMS.

Google Analytics and Firebase Analytics

In this app, “Google Analytics” and "Firebase Analytics" is used to analyze how users are utilizing the app in order to improve service. Google Analytics and Firebase Analytics may collect and use information such as the device’s anonymous ID, tracking information of pages, etc. This app use session unification - Google Analytics and Firebase Analytics UserID settings (https://support.google.com/analytics/answer/4574780). Further, this app utilizes the “Demographics and Interests reports” functions of Google Analytics and same functions of the Firebase Analytics and analyzes the user’s age, gender, hobbies, categories of interest, etc. using data anonymous mobile app identifiers (IDFA in iOS). These information does not include any identifiable personal information, but if you do not wish the information to be collected, you may choose to avoid (opt out) this.

In order to opt out, please follow steps:

Google Analytics and Firebase Analytics switched on by default. If you do not agree with this, please, do not install the app.

Location Information

Callbacker allows you to attach your location information to messages you send to other users. If you choose to share your location with a specific user or group of users your location will be retrieved from your device and sent to Callbacker together with your message. Callbacker will only use this location for this particular purpose and delete it from its servers once the message is deleted. For the avoidance of doubt, Callbacker will not share your location information and will not use it for any purpose except the one specifically requested by you.

Third-Party Sites and Privacy Practices

You may arrive at our Site and/or download the Callbacker App from another website. In addition, our Site may contain links that will let you leave our Site and access another website. Websites linked to or from our Site are not under the control of Callbacker and it is possible that these websites have a different privacy policy. Our Policy applies solely to Personal Information that is acquired on the Site or through your use of our Service, and/or your relationship with Callbacker. We urge you to be careful when you enter any Personal Information online. We accept no responsibility or liability for these other websites.

2. Sharing and Disclosure of Information

We do not rent, sell, or share any information about the user with any third-parties, except as specifically described herein. We may disclose your Personal Information if we believe such action is necessary to:

(a) comply with the law, or legal process served on us;

(b) protect and defend our rights or property (including the enforcement of our agreements); or

(c) act in urgent circumstances to protect the personal safety of users of our Service or members of the public.

In order to provide you with Callbacker products you have requested, Callbacker may sometimes, if necessary, share your Personal Information (excluding your address book and related information) and traffic data with trusted partner service providers and/or agents, for example: banking organizations or other providers of payment and analytical services, customer support, or hosting services. Callbacker will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation. Callbacker will never share your address book information with any third party, except as may be required by law (see below).

The following is a description of how we may share your Personal Information with trusted third party partners. Should we add additional partners, we will immediately update this description:

1. We use three separate third party companies in order to send you an authentication SMS when you register with Callbacker. In order to send you the SMS, we send one of these third party companies your phone number and the authentication message. These third parties are contractually obligated to only use your phone number for the transmission of the authentication SMS.

2. If we fail to send you an SMS (this happens in certain cases) you may ask us to call you and read you the authentication code on the phone. This is done using a third party automated phone system. In order to call you, we provide this third party partner with your phone number and send the "audio content" of the call to them. The third party partner in turn will typically use another phone provider who may use another phone provider and so on until the call reaches you. This is an industry standard mechanism for the transmission of phone calls. The third party partner is contractually obligated to only use your phone number for the completion of the authentication phone call.

3. We may use Push Notification Services to notify you about phone calls and messages. If we do, the phone number or the name of the person calling you may be part of the notification. This message is sent to the push notification service provider, for delivery to your device.

4. We use third parties to process the payment and/or billing information that you submit on our Site or through the Callbacker App to facilitate payment transactions. We require that these third parties take the appropriate organizational and technical measures to protect your personal data and traffic data and to comply with relevant laws, but we are not liable or responsible for these third party transactions. Therefore, you should review such third party terms and conditions before providing your payment or billing information.

We may disclose information about you if we determine that for national security, law enforcement, or other issues of public importance that disclosure of information is necessary.

We may from time to time ask you to provide information about your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the Site or any survey that you accept to take part in is used for the purposes of reviewing this feedback and improving the Callbacker software, products and websites.

We may contact you to send you messages about faults and service issues. Furthermore, we reserve the right to use email, the Callbacker software or SMS to notify you of any eventual claims related to your use of our software, websites and/or products, including without limitation claims of violation of third party rights.

We may send you alerts via the Callbacker software to notify you when someone has tried to contact you. We may also use the Callbacker software to keep you up to date with news about our software and products that you have purchased and/or to inform you about other Callbacker products and related information.


3. Children's Privacy

Callbacker websites and software clients are not intended for or designed to attract anyone under the age of 18 and we do not intentionally or knowingly collect Personal Information on our sites from anyone under the age of 18. We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.


4. Security

We take reasonable precaution to protect Personal Information from misuse, loss and unauthorized access. Although we cannot guarantee that Personal Information will not be subject to unauthorized access, we have physical, electronic, and procedural safeguards in place to protect Personal Information. Personal Information is stored on our servers and protected by secured networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.


5. Business Transitions

In the event that we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, Personal Information will likely be among the assets transferred. As part of such a transaction the new entity will be required to commit to the same level of protection of your Personal Information as described in this Privacy Policy. If we cannot obtain such a commitment, we will not perform the business transition.

We will post a notice on this Site of any such change in ownership or control of the Personal Information we may have prior to such transfer.


6. Changes to Policy

From time to time, we may revise this Policy. We reserve the right to update or modify this Policy, or any other of our policies or practices, at any time with or without notice. However, we will not use your Personal Information in a way that is materially different than the uses described in this Policy without giving you an opportunity to opt-out of such differing uses. We will post the revised Policy on the Site, so that users can always be aware of what information we collect, how the information is used and under what circumstances such information may be disclosed. You agree to review the Policy periodically so that you are aware of any modifications. Your continued use of the Site indicates your assent to any changes and signifies your agreement to the terms of our Policy. If you do not agree with these terms, you should not use the Site, the Callbacker App, or any other Service.


7. Change or Removal of Information

If you provided your e-mail address to us and wish to update it, you may do so by sending an e-mail to support@callbacker.com.

If you no longer wish to receive e-mail communication from us, such as offers, updates and newsletters, you may opt-out of receiving such communications by following the instructions included in each newsletter or communication. In addition, you can remove your e-mail address at any time by sending an e-mail with the subject line of UNSUBSCRIBE to info@callbacker.com.

Due to technological reasons, we do not know when and if you delete the application. Therefore, if we detect no activity from your device for 365 days, we will assume that you deleted the application and we will remove your address book from our servers. However, since we are not certain that you deleted the application (you may just be on vacation, etc.) we will not deactivate your Callbacker account (which is your phone number and device ID). We do not want to force you to register again in the event of non-use.

If you wish to delete your account completely, you can contact Callbacker at info@callbacker.com for this request. Please note that this will remove your data from Callbacker, and deactivate Callbacker on your device. If you have additional concerns and/or requests, you can contact Callbacker at info@callbacker.com.


8. Contact Information

Please direct all questions in connection with this Policy via e-mail to info@callbacker.com.